Refund policy

Returns & 60-Day Satisfaction Guarantee

We know that choosing supplements, especially for fertility, isn’t a casual decision. That’s why we offer a 60-day satisfaction guarantee on your first purchase of an eligible individual product.

This guarantee is separate from, and in addition to, your statutory consumer rights.

60-Day Satisfaction Guarantee

Our 60-day satisfaction guarantee allows you to try an eligible product and return it if you decide it isn’t right for you.

The guarantee:

  • Applies only to your first purchase of an individual eligible product

  • Includes the first order of that product purchased through a subscription

  • Does not apply to subsequent purchases of the same product

  • Does not apply to subscription renewals

  • Does not apply to sets, bundles or multipacks

  • Allows the product to have been opened and partially used

  • Requires you to contact us within 60 days of receiving your order

Only one claim may be made under the guarantee for each eligible individual product.

How to claim under the 60-Day Satisfaction Guarantee

Email us at info@fertilityhero.co.uk within 60 days of receiving your order.

Please include:

  • “60-Day Guarantee” in the subject line

  • Your order number

  • The name of the product

  • If you wish, a brief explanation of why the product wasn’t right for you. This is optional, but your feedback helps us improve.

We will confirm whether your purchase is eligible and provide instructions for returning your product.

You must return the product to us, including any remaining contents. Where available, please return it in its original packaging and include your order number.

You are responsible for the cost of return postage. We recommend using a tracked delivery service, as we cannot issue a refund for products we do not receive.

Please send your return within 14 days of receiving our return instructions.

Once we have received your returned product and confirmed that the conditions of the guarantee have been met, we will issue a refund to your original payment method.

Original delivery charges, express delivery charges, customs fees, import duties and taxes are not refundable under our 60-day satisfaction guarantee.

Standard Returns & Statutory Rights

Your statutory consumer rights are separate from our 60-day satisfaction guarantee.

If you purchase goods online, you may have a statutory right to cancel your order within 14 days of receiving it, subject to applicable exceptions.

Where a product is supplied sealed for health protection or hygiene reasons, your statutory right to cancel may no longer apply once the seal has been broken, where permitted by law.

If you wish to make a standard return, please contact us at info@fertilityhero.co.uk before sending anything back.

Nothing in this policy affects your statutory rights in relation to goods that are faulty, damaged, misdescribed or not fit for purpose.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if an item is damaged, defective or incorrect so that we can assess the issue and put it right.

Refunds

We will notify you once we have received and inspected your return.

Approved refunds will be made to your original payment method. We aim to process refunds within 10 business days. Your bank or card provider may take additional time to make the refund visible in your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at info@fertilityhero.co.uk.